Autonomous Dispatch and Routing Software

Autonomous dispatch and routing is an automated system for seamlessly coordinating the movement of goods, people, and services. The goal of these systems is to improve fleet efficiency and customer service, reducing miles driven, improving fleet utilization, and minimizing time spent on manually intensive route building — all while reducing late deliveries.

In autonomous dispatch and routing, orders are automatically dispatched and routed, and decisions about vehicle and driver deployment are software-driven. Using large data sets and machine learning, autonomous dispatch and routing solutions make optimized decisions in real time — from rerouting around traffic delays and resequencing stops — to ensure that deliveries are made inside of customers’ time windows.

With Wise Systems Dispatch Software, dispatchers, fleet managers, and drivers have access to tools that provide unmatched fleet efficiency and customer service.

How Can Dispatch Software Help Your Fleet?

Autonomous dispatch and routing executes today’s tasks while also optimizing the planning and efficiency of future routes. With machine learning that continuously analyzes fleet data, autonomous dispatch and routing systems go far beyond traditional route optimization platforms to understand every aspect of each delivery — not just the time between stops. Instead, the software analyzes all information — type of location, amount of product to be delivered, service time for every delivery, which driver made each delivery, and at what time of day — so that the system can be prescriptive, predictive, and precise about the best sequences across the fleet as it plans for the future.

With Wise Systems, our clients are able to increase utilization, decrease fleet miles, and decrease late deliveries by utilizing our software’s capabilities. The right dispatch software helps fleets with planning, executing, and revising. Our software is constantly learning and analyzing data that is used to further improve operations.

What are Some of the Best Features Included in Dispatch Software?

The best dispatch software features leverage the power of artificial intelligence to plan & predict the best routes for your drivers. When managing a large fleet of trucks, it becomes mathematically impossible to compute every possible routing option without the help of technology. The more variables, the higher the number of possible route combinations to evaluate. Quickly, the number of solutions becomes astronomically high, and it becomes impossible for even an experienced dispatcher or route planner to create efficient routes relying solely on their best hunches. The best dispatch software has the computational power to not only plan the best routes but even adjust them in real-time. Wise Systems’ dispatch software provides value during every step of the delivery process from planning the route to making the deliveries, to improving future routes by using data from recent deliveries.

The Importance Of Real-Time Data For Dispatch Software

Another important aspect of dispatch software is visibility. Being able to track drivers in real time is essential for communication with both your team and your customers. Providing real-time ETAs, updates, and information to customers can strengthen that relationship. Meanwhile, having visibility into your driver’s day means a better understanding of the obstacles that are hurting efficiency and the ability to more easily adapt to day-of issues.

Seamlessly Integrating Dispatch Software With Driver Tools

Wise Systems provides solutions for the dispatcher, the driver, and the customer. By integrating dispatch software solutions with driver tools, the benefits of both can be leveraged together. For any fleet, drivers are a huge wealth of information. Your drivers have useful information they can share from their day-to-day that can help plan more efficient routes. Our dispatch software leverages this knowledge by allowing drivers to share information across the team as well as providing them with tools like barcode scanning and driver notes to help make their job easier.

What Are The Benefits Of Automated Dispatch Software?

Compared to manual processes or outdated routing solutions, a fleet can expect to see significant business improvements after adopting new route optimization software:

• Reductions in late deliveries;
• Improvements in fleet utilization;
• Achieving higher levels of customer service;
• And savings in fuel and mileage costs.

Other Frequently Asked Questions

What does autonomous dispatch and routing software do?

Autonomous dispatch and routing software is an automated system that coordinates the movement of people, goods, and services to improve fleet efficiency and utilization, improve customer service, minimize the time spent on route planning, and reduce late deliveries. These sophisticated software solutions leverage algorithms, artificial intelligence (AI), and machine learning (ML) technologies to make optimized, software-driven decisions in real time.

What industries use autonomous dispatch and routing software?

A growing number of industries use autonomous dispatch and routing software, such as:

• Transportation and logistics
• Commercial fleets
• Emergency services
• Field services
• eCommerce retailers
• Ride-sharing systems
• Meal delivery applications

What are the 5 levels of autonomous dispatch and routing?

The five levels of autonomous dispatch and routing, or six levels when considering the baseline of no automation, include:

• Level 0: Level 0 refers to traditional, 100% manual planning and route-building processes with no automation or optimization.
• Level 1: At this level, teams plan routes based on relevant available data such as historical customer volumes. Some automation is built into planning processes, such as incorporating known constraints into annual or semi-annual plans.
• Level 2: Software can conduct some processes automatically while managing constraints. Route plans are updated daily based on learned data.
• Level 3: Software automates the entire process, from order acceptance to delivery, requiring dispatchers only to manage exceptions.
• Level 4: Systems operate autonomously and manage most exceptions without intervention, leveraging accumulated data for future plans.
• Level 5: Provides fully autonomous scheduling and dispatching with no human intervention required.

Download our white paper, 5 Levels of Autonomous Dispatch and Routing, for more details on the capabilities and benefits offered by autonomous dispatch and routing solutions at each level.