The Experience Your Customers Expect.

Knowing when a delivery will arrive is important for consumers and business customers, alike. With Customer Portal from Wise Systems, your customers can track their orders throughout the day with accurate real-time ETAs. They can also receive notifications that deliveries are imminent or delayed.

Customer Experience for Last-Mile Delivery

Customers expect levels of order visibility that many fleets struggle to provide even to their own operations. To give a customer an update about their order historically required several calls to dispatchers and drivers – a tedious and inefficient process. Wise Systems’ Customer Portal gives businesses the ability to easily meet customers’ expectations and differentiate themselves from other providers.

With Customer Portal, customers receive a text or email link to a web page, which shows the driver’s location, progress throughout the day, and expected arrival time. With this real-time data, your clients and customers can better track when their deliveries will arrive and plan accordingly.

Customer Notifications and Branding

With Customer Portal, customers receive a text or email link to a web page, which shows the driver’s location, progress throughout the day, and expected arrival time. With this real-time data, your clients and customers can better track when their deliveries will arrive and plan accordingly. Customer Portal can also be tailored to a business’s brand, so customers have a memorable experience from browsing to purchasing to doorstep delivery.

On average, vehicles gain one more run per day with dynamic routing.

Frequently asked questions

What is Wise Systems Performance Manager?

Performance Manager is the post-route analytics product in the Wise Systems platform. It compares what was planned against what actually happened — service time, mileage, travel time, and on-time percentage — at the route, driver, and stop level. Teams use it to coach drivers, surface routing inefficiencies, and turn day-to-day execution data into measurable improvement. It is included with every Wise Systems deployment.

What is delivery notification software?

Delivery notification software enables companies to alert their customers about arrival times for their deliveries. Delivery notifications are provided by many business-to-consumer companies and are increasingly prevalent in business-to-business deliveries. Business customers often have to accept large numbers of deliveries, so letting the receiving manager know when to expect a truck is an increasingly popular feature. Some delivery notification software provides a simple time window, while other systems offer real-time map views in addition to estimated times of arrival (ETAs).

What does Performance Manager measure?

Performance Manager tracks planned versus actual across the metrics that drive cost and service: service time, distance, travel time, and on-time percentage. It also flags execution exceptions such as out-of-sequence stops, unplanned stops, late tasks, and canceled tasks, and reports task and volume counts per driver. Metrics can be viewed per day, per driver, or aggregated across an entire organization over weeks, months, or quarters.

How does Performance Manager help with driver coaching?

Performance Manager gives managers a data-driven scorecard for each driver instead of relying on anecdote. A manager can see how far a driver ran over plan, how often stops run late, and whether a driver follows the planned sequence — then hold a specific, evidence-based coaching conversation. Tracked over time, this shows whether a driver is improving against the plan.

How does Performance Manager improve route accuracy over time?

Performance Manager surfaces the gap between planned and actual service times, which feeds Wise Systems’ machine-learning service-time model. When actual times consistently differ from the plan, the model can be retrained on that history to predict more accurate service times, closing the gap between plan and reality so future routes are more executable.

Can I export data from Performance Manager?

Yes. Performance Manager is built on a business-intelligence platform and provides out-of-the-box analytics plus exportable raw data. Operations and BI teams can pull stop-level and route-level detail — including planned versus actual arrival, completion, and sequence — into their own tools, or build custom views directly within Performance Manager.

Does Performance Manager show dispatcher behavior, not just drivers?

Yes. Performance Manager includes a dispatcher-utilization view that tracks how dispatchers use the system over time — for example, how many manual adjustments they make versus trusting the optimized routes. This helps operations see adoption maturity and identify where additional training would help.