# Make Informed Decisions Using Actionable Data with Wise Systems Performance Manager

Get data-driven insights into key performance metrics including driver performance, delivery time window adherence and duration, and fuel usage. With Wise Systems Performance Manager you can:

- Track leading indicators
- Identify key trends
- Make informed business decisions

### Analyze

### You can only manage what you can see.

Essential reports for improved fleet performance

Compare planned vs actual routes

Find common route deviations, inefficiencies, and other patterns that can help you improve fleet performance.

Get accurate on-time percentages

Access the percentage of on-time deliveries across your fleet, per route, and per driver.

See driver task volumes

Ensure balanced workloads between drivers, and identify areas for improvement to optimize fleet efficiency.

#### Powered by the Dynamic Optimization Engine (DOE)

Learn how Wise Systems applications rely on the DOE to make decisions, automate tasks, and offer suggestions that help your organization optimize routes during planning and execution. Respond to delays and keep everyone up-to-date — ultimately improving experiences for employees and customers.

### Frequently asked questions

**What is Wise Systems Performance Manager?**  
Performance Manager is the post-route analytics product in the Wise Systems platform. It compares what was planned against what actually happened — service time, mileage, travel time, and on-time percentage — at the route, driver, and stop level. Teams use it to coach drivers, surface routing inefficiencies, and turn day-to-day execution data into measurable improvement. It is included with every Wise Systems deployment.

**What does Performance Manager measure?**  
Performance Manager tracks planned versus actual across the metrics that drive cost and service: service time, distance, travel time, and on-time percentage. It also flags execution exceptions such as out-of-sequence stops, unplanned stops, late tasks, and canceled tasks, and reports task and volume counts per driver. Metrics can be viewed per day, per driver, or aggregated across an entire organization over weeks, months, or quarters.

**How does Performance Manager help with driver coaching?**  
Performance Manager gives managers a data-driven scorecard for each driver instead of relying on anecdote. A manager can see how far a driver ran over plan, how often stops run late, and whether a driver follows the planned sequence — then hold a specific, evidence-based coaching conversation. Tracked over time, this shows whether a driver is improving against the plan.

**How does Performance Manager improve route accuracy over time?**  
Performance Manager surfaces the gap between planned and actual service times, which feeds Wise Systems’ machine-learning service-time model. When actual times consistently differ from the plan, the model can be retrained on that history to predict more accurate service times, closing the gap between plan and reality so future routes are more executable.

**Can I export data from Performance Manager?**  
Yes. Performance Manager is built on a business-intelligence platform and provides out-of-the-box analytics plus exportable raw data. Operations and BI teams can pull stop-level and route-level detail — including planned versus actual arrival, completion, and sequence — into their own tools, or build custom views directly within Performance Manager.