You’re a Click Away From a Hybrid Fleet: Flexible capacity, on demand

Maximize your internal fleet and augment with on-demand capacity based on your business rules and real-time cost to serve. Whether it’s hotshots, expanding your capacity, or running an errand — the DoorDash Dial, built into Wise Systems, has you covered.

Your fleet wasn’t built for exceptions. In distribution, equipment rental, and industrial logistics, your trucks are designed for dense, high-value routes.

1. A same-day hotshot
   The disruption: A high-value sales promise that needs immediate fulfillment. Instead of pulling a 26-foot truck off a dense route for a single box, orchestrate the delivery to a local courier and keep your primary fleet on schedule.

2. A missing part
   The disruption: A technician is stalled on a job site waiting for a single component. Augment your fleet to bridge the gap instantly, ensuring your customer’s project stays on track without sacrificing your own route density.

3. A recovery delivery
   The disruption: A missed stop or a refused package shouldn’t wait until tomorrow’s route. Orchestrate your service recovery by dispatching an on-demand driver to close the loop today, protecting your CSAT scores without adding internal labor.

4. A late order
   The disruption: Orders placed after your “cut-off” time usually have to wait 24 hours. With automated failover to DoorDash, you can extend your order window and capture late-day revenue while your internal fleet is already returning to the depot.

5. Build or upload your requirements.
   Requirements might include driver availability and preferences, delivery windows, the load, truck availability. Our engine will automatically build routes to meet all requirements while increasing utilization and decreasing miles.

The real cost of a “quick run”

• Lost productivity — drivers leave planned routes
• Misused assets — high-value equipment moves low-value orders
• Hidden cost — labor, fuel, depreciation, and insurance add up fast

What the DoorDash Dial is

One dial. Three ways to run your operation.

Orchestration

The best dispatching has flexibility. Here are 3 ways to Operate

The DoorDash Dial is built directly into Wise. It allows you to orchestrate shift delivery volume between your internal fleet and on-demand couriers through the click of a button — automatically, based on cost, capacity, and rules. This creates a hybrid fleet that augments your core team with millions of on-demand drivers. You get the stability of your primary fleet with the agility of an elastic network.

• Manual — decide in the moment
  View a real-time DoorDash quote inside Control Tower, compare it to your internal cost, and dispatch in one click.

• Rules-based — define your policy
  Set clear rules for when orders should go to DoorDash. The system evaluates every order and acts automatically.

• Autonomous Orchestration — cost-to-serve logic
  Wise evaluates every order against your true cost to serve — including labor, fuel, and constraints — and automatically routes to DoorDash when it’s the more efficient option. Your routes stay intact. Your margins stay protected.

Handle exceptions without breaking your plan

1. Compare cost in real time. See a DoorDash quote alongside your internal cost to serve.
2. Dispatch instantly. Send the order with one click — no replanning, no extra tools.
3. Track everything. Get full visibility for both dispatchers and customers, directly inside Wise.

Stop using high-cost assets for low-value work

Your fleet is a major investment. Use it where it matters. The DoorDash Dial introduces flexible capacity — without adding fixed cost.

In many cases, on-demand delivery is 50–80% less expensive than using internal vehicles for the same job.

Capacity without capital

Access millions of drivers without adding a single truck.

• Scale instantly during demand spikes
• Test new markets without committing assets
• Pay only for what you use

Frequently asked questions

What can be delivered?
The DoorDash Dial is best for items that fit in a standard passenger vehicle, like PPE and safety supplies, small replacement parts, cases of beverages, handheld tools and equipment, and light-duty same-day orders. It is not intended for freight requiring specialized vehicles, refrigeration, or hazmat handling.

Will this disrupt my planned routes?
No. This is designed to protect your routes. The DoorDash dial can be used for existing or added tasks.

How does pricing work?
Before you dispatch using the DoorDash Dial, a cost is presented. There are no subscriptions or minimums — you only pay per executed delivery or pick-up.

Is tracking included?
Yes. Full real-time tracking for both dispatchers and customers inside the Wise Systems platform.

What about insurance?
Deliveries are covered under DoorDash’s third-party fleet coverage.

Is this available everywhere?
Coverage depends on DoorDash’s local availability, with broad coverage across the U.S. and globally.

Ready to turn up The Dial

Protect your routes and reduce unnecessary cost — exceptions shouldn’t break your operation.