# You’re a Click Away From a Hybrid Fleet: Flexible capacity, on demand

Maximize your internal fleet and augment with on-demand capacity based on your business rules and real-time cost to serve. Whether it’s hotshots, expanding your capacity, or running an errand — the DoorDash Dial, built into Wise Systems, has you covered.

### Your fleet wasn’t built for exceptions. In distribution, equipment rental, and industrial logistics, your trucks are designed for dense, high-value routes.

1. **A same-day hotshot**  
   The disruption: A high-value sales promise that needs immediate fulfillment. Instead of pulling a 26-foot truck off a dense route for a single box, orchestrate the delivery to a local courier and keep your primary fleet on schedule.

2. **A missing part**  
   The disruption: A technician is stalled on a job site waiting for a single component. Augment your fleet to bridge the gap instantly, ensuring your customer’s project stays on track without sacrificing your own route density.

3. **A recovery delivery**  
   The disruption: A missed stop or a refused package shouldn’t wait until tomorrow’s route. Orchestrate your service recovery by dispatching an on-demand driver to close the loop today, protecting your CSAT scores without adding internal labor.

4. **A late order**  
   The disruption: Orders placed after your “cut-off” time usually have to wait 24 hours. With automated failover to DoorDash, you can extend your order window and capture late-day revenue while your internal fleet is already returning to the depot.

5. **Build or upload your requirements.**  
   Requirements might include driver availability and preferences, delivery windows, the load, truck availability. Our engine will automatically build routes to meet all requirements while increasing utilization and decreasing miles.

### The real cost of a “quick run”  
- **Lost productivity** — drivers leave planned routes  
- **Misused assets** — high-value equipment moves low-value orders  
- **Hidden cost** — labor, fuel, depreciation, and insurance add up fast

## What the DoorDash Dial is

### One dial. Three ways to run your operation.

#### Orchestration

The best dispatching has flexibility. Here are 3 ways to Operate

The DoorDash Dial is built directly into Wise. It allows you to orchestrate shift delivery volume between your internal fleet and on-demand couriers through the click of a button — automatically, based on cost, capacity, and rules. This creates a hybrid fleet that augments your core team with millions of on-demand drivers. You get the stability of your primary fleet with the agility of an elastic network.

- **Manual** — decide in the moment  
  View a real-time DoorDash quote inside Control Tower, compare it to your internal cost, and dispatch in one click.

- **Rules-based** — define your policy  
  Set clear rules for when orders should go to DoorDash. The system evaluates every order and acts automatically.

- **Autonomous Orchestration** — cost-to-serve logic  
  Wise evaluates every order against your true cost to serve — including labor, fuel, and constraints — and automatically routes to DoorDash when it’s the more efficient option. Your routes stay intact. Your margins stay protected.

## Handle exceptions without breaking your plan

1. **Compare cost in real time.** See a DoorDash quote alongside your internal cost to serve.  
2. **Dispatch instantly.** Send the order with one click — no replanning, no extra tools.  
3. **Track everything.** Get full visibility for both dispatchers and customers, directly inside Wise.

## Stop using high-cost assets for low-value work

Your fleet is a major investment. Use it where it matters. The DoorDash Dial introduces flexible capacity — without adding fixed cost.

|     |     |     |
| --- | --- | --- |
| **Category** | **Internal Fleet** | **DoorDash Dial** |
| Asset cost | High ($200K+) | None |
| Fixed overhead | High | None |
| Labor + fuel | Internal | Included |
| Flexibility | Limited | On demand |
| Typical 10-mile run | $120–$150+ | ~$15–$25 |

In many cases, on-demand delivery is 50–80% less expensive than using internal vehicles for the same job.

### Capacity without capital

Access millions of drivers without adding a single truck.

- Scale instantly during demand spikes  
- Test new markets without committing assets  
- Pay only for what you use

## Frequently asked questions

**What can be delivered?**  
The DoorDash Dial is best for items that fit in a standard passenger vehicle, like PPE and safety supplies, small replacement parts, cases of beverages, handheld tools and equipment, and light-duty same-day orders. It is not intended for freight requiring specialized vehicles, refrigeration, or hazmat handling.

**Will this disrupt my planned routes?**  
No. This is designed to protect your routes. The DoorDash dial can be used for existing or added tasks.

**How does pricing work?**  
Before you dispatch using the DoorDash Dial, a cost is presented. There are no subscriptions or minimums — you only pay per executed delivery or pick-up.

**Is tracking included?**  
Yes. Full real-time tracking for both dispatchers and customers inside the Wise Systems platform.

**What about insurance?**  
Deliveries are covered under DoorDash’s third-party fleet coverage.

**Is this available everywhere?**  
Coverage depends on DoorDash’s local availability, with broad coverage across the U.S. and globally.

## **Ready to turn up The Dial**

Protect your routes and reduce unnecessary cost — exceptions shouldn’t break your operation.